Frequently Asked Questions

Everything you need to know about your skin journey with Dr. Idriss.

How long does it take for my order to ship?

Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-5 business days to arrive at your doorstep.

What is your return policy?

We offer a 30-day return policy for most products. If you are not satisfied with your purchase, please contact our support team to initiate a return for a full refund, minus shipping costs.

Are your products safe for sensitive skin?

Yes, our formulas are developed with dermatological expertise to be effective yet gentle. However, we always recommend patch testing a new product before applying it to your entire face.

Do you ship internationally?

Currently, we ship to the United States, Canada, and select European countries. Please check our shipping page for a full list of available destinations and international rates.

Are Dr. Idriss products cruelty-free?

Absolutely. We are committed to ethical beauty, and none of our products or ingredients are tested on animals.

Can I change or cancel my order after it has been placed?

Because we strive to process orders quickly, we can only make changes or cancellations within 1 hour of the order being placed. Please reach out to our customer service immediately for assistance.